Cancellation Policy

 

We understand that sometimes Life heads its ugly rear just to see that you don't get your massage when you've scheduled it. We know it's the nature of any appointment-based business that sometimes folks have to cancel a scheduled appointment.

Sadly, it's also the nature of some people not to care when an appointment isn't kept. These individuals don't care that the therapist isn't making her living when an appointment is missed. These individuals don't care that it affects you by making it harder for us to keep prices as low as possible. It's those individuals our cancellation policy targets.

Here's our promise to you: your therapist will be ready to go on the date and time you've asked us to set. If you can't make your appointment, just give us a call. The earlier the better. We maintain a list of folks looking to get in for appointments, and if you give us sufficient time, we may be able to book someone else for that time slot.

We consider it a "No-Show" if you cancel your appointment with less than two hours notice -- or even worse -- if you don't show up at all.

If we can re-book the time you're cancelling, then you won't be penalized for a "no-show." (Again, the earlier you can let us know, the better)!

Our No-Show Penalty is $15

If you no-show twice, you must pay in advance before we will book an appointment for you. We will also remove your ability to make appointments online.

We do track "no-show" information. If you successfully make, keep, and pay for another appointment (including any no-show penalties), then life'll be good again, and we'll love you forever.